Privacy Policy

Eaglewing ("we", "us", "our") operates a logistics and courier aggregation platform connecting merchants, courier partners, and their customers. This Privacy Policy explains what personal data we collect, how we use it, and the choices you have.

1. Information We Collect

• Account information: name, email, mobile number, business details, GST/PAN, and KYC documents submitted during merchant registration.
• Shipment information: sender and recipient names, addresses, phone numbers, and package contents necessary to fulfil a shipment.
• Payment information: wallet transactions and billing details. We do not store full card numbers — payments are processed by PCI-compliant payment gateways.
• Usage data: log data, IP address, device/browser information, and pages visited, collected automatically to secure and improve the platform.

2. How We Use Information

• To create and manage merchant accounts and verify KYC/compliance requirements.
• To book, route, and track shipments with our courier partners.
• To process wallet recharges, invoices, and COD settlements.
• To send transactional notifications (shipment status, KYC status, billing) by email, SMS, or WhatsApp.
• To detect and prevent fraud, abuse, and security incidents.
• To comply with legal and regulatory obligations.

3. Sharing of Information

We share the minimum necessary shipment and contact details with courier partners to complete pickup and delivery. We do not sell personal data. We may share information with regulators, law enforcement, or professional advisors where required by law.

4. Data Retention

We retain account and shipment records for as long as the account is active and thereafter for the period required to meet tax, accounting, and regulatory obligations.

5. Security

We use industry-standard safeguards including encrypted credentials, access controls, and audit logging. KYC documents are stored on private, non-public storage and are only accessible to authorized personnel reviewing compliance.

6. Your Rights

You may request access to, correction of, or deletion of your personal data, subject to our legal and contractual retention obligations, by contacting us using the details on our Contact Us page.

7. Cookies

We use cookies for authentication and essential site functionality. See our Cookie Policy for details.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through the platform or by email.